Thank you for choosing ITBI CUET. We are committed to providing you with the highest quality educational services. If you are not satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

• Unused and Unopened Courses: Courses must be unused and unopened.

Non-Returnable Items

• Digital Courses: Digital courses cannot be returned or refunded once downloaded or accessed.

Return Process

1. Contact Customer Support: Please contact our customer support team within the specified return window to initiate a return.
2. Provide Reasons: Clearly state the reasons for your request for a refund.
3. Evaluation: Our team will review your request and determine eligibility for a refund.

Refunds

• Original Payment Method: Refunds will be processed to the original payment method used for the purchase.
• Processing Time: Please allow 7 business days for your refund to be processed.

Damaged or Defective Courses

If you encounter technical issues or errors with your course, please contact our customer support team immediately. We will work to resolve the problem or provide a suitable solution.